Delivery Inspection & Condition Review
Last updated: July 2026
Two windows after your machine arrives
You bid on a machine you have not stood next to. That is how a sealed-bid auction works — and it means what happens after the lowboy pulls away matters. There are two separate windows, and they cover different things.
| Window | Covers | Starts |
|---|---|---|
| 48 hours | Transport damage | When you sign the delivery receipt |
| 7 days | A documented condition discrepancy against the listing | Confirmed delivery |
48 hours — transport damage
Inspect the machine before you sign. Visible damage must be noted on the delivery receipt at the moment of handover — that note is what preserves the claim against the carrier, and without it the carrier will decline. Anything you find in the first 48 hours, note it and send us photographs. This is unchanged and is set out in our Shipping & Delivery Policy.
7 days — condition discrepancy
This is not a change-of-mind return, and it is not a warranty. Equipment here is sold as-is, where-is and always will be. This window exists for one thing: the machine that arrives is materially different from the lot it was sold as.
What a review covers
- A condition the listing photos, hour reading, or condition notes did not disclose and could not reasonably be read as disclosing
- A serial number, VIN, or title document that does not match the lot
- A machine that is not the machine in the listing
- Documents named on your invoice that did not arrive
What it does not cover
- Wear that was shown or disclosed. These are used machines. Hours, rust, worn undercarriage, tired paint and the faults called out in the condition notes are what you bid on.
- Changing your mind, or deciding the machine does not suit the job after all.
- Anything after the seventh day.
- A machine that has been worked, repaired, modified, or moved on before the review. Once an excavator has done a week on site, nobody can tell what arrived from what happened since — and the review has nothing left to examine.
How to open a review
Contact our support team inside the window with:
- Your lot number and invoice number
- The date and time of delivery
- Photographs or video of the issue, and of the machine as it arrived
- A written description of how it differs from the listing
Send it early rather than complete. A short note inside the window that you are opening a review, with photographs to follow, is better than a thorough one sent on day nine.
What happens next
We compare what you have sent against the listing record, the photographs and condition notes published at the time of the auction, your invoice, and the delivery documentation. Then a person contacts you.
The outcome is decided case by case. We do not publish a fixed remedy, because a wrong serial number and a hydraulic fault are not the same problem and should not get the same answer. What we commit to is that a documented discrepancy gets looked at by a person against the record, and that you are told the reasoning either way. A review may conclude that no adjustment is due; that is a possible outcome, and you will be told why.
Before you bid, not after
This page is a backstop, not a substitute for looking. Every listing carries a large photo set, hour readings where we can verify them, and condition notes that name the known faults. If a listing does not answer something, ask us before you bid — our team can get answers from the yard. You are also welcome to inspect a machine in person, or send your own mechanic, before the auction closes.